Returns & Refunds

We want you to feel confident in every BARHAQ purchase. If something isn't right, we're here to make the return process clear, straightforward, and fair.

We want every BARHAQ purchase to feel right. If your purchase isn't suitable, eligible items can be returned within our stated return period, subject to the conditions below.

To be eligible for a return, the item must meet the following requirements:

• Returned within 14 days of delivery.
• Unused, unworn and in original condition.
• Free from stains, odors, makeup, damage or signs of wear.
• Original tags must remain attached where applicable.
• Original packaging should be included where reasonably possible.

To start a return, contact us at support@barhaq.com with your order number and the reason for your return.

• Include your order number.
• Tell us which item you would like to return.
• Briefly explain the reason for the return.
• Provide photographs if the item arrived damaged or defective.

Unless the item is defective, damaged on arrival, or we made an error with your order, return shipping costs are generally the responsibility of the customer.

If the return is due to an error on our part or a confirmed product issue, please contact us before shipping the item back so we can provide the appropriate instructions.

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

Original shipping charges may not be refundable unless required by applicable law or the return is the result of an error attributable to BARHAQ.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@barhaq.com.

Please include photographs and your order number so our team can review the issue and determine the appropriate resolution.

Exchanges may be available depending on product availability. Because BARHAQ produces selected pieces in limited quantities, we cannot guarantee that the same product, size or color will remain available.

If an exchange is not available, an eligible return may instead be processed according to this policy.

After we receive and inspect your return, approved refunds are generally processed within 5–7 business days.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

If you have questions about a return, refund, exchange, damaged item or any other order concern, our team is here to help.

Need help with a return?

Contact our team with your order number and we'll guide you through the next step.

support@barhaq.com
+44 7453 408220