Shipping policy
Shipping Policy
Thoughtfully prepared and carefully delivered. Wherever you are, we aim to make receiving your BARHAQ piece as considered as the piece itself.
Worldwide Delivery
BARHAQ ships worldwide. We work to make international delivery straightforward while keeping shipping costs as accessible as possible.
Delivery times are estimates and begin after your order has been processed and dispatched.
Choose Your Delivery
Our standard international delivery option, available at the applicable rate shown at checkout.
A faster delivery option for customers who prefer an expedited journey.
Free Shipping
Order Processing
Orders are generally prepared and dispatched within 1–2 business days after payment has been successfully received.
During launches, holidays, or periods of unusually high order volume, processing may take slightly longer.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking information to become active after the carrier receives your package.
Customs & Duties
BARHAQ does not intentionally add separate customs duties or import charges to your order unless specifically stated at checkout. However, your destination country may impose customs duties, import taxes, VAT, brokerage fees, or other government charges. Any such charges imposed by local authorities are the responsibility of the customer.
Your Shipping Address
Please make sure your shipping information is complete and accurate before placing your order.
- Check your name, street address, city, postal code and phone number.
- Contact us as soon as possible if you notice an address error.
- Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
- Additional shipping charges caused by incorrect or incomplete information may be the customer's responsibility.
Delayed or Lost Packages
Delivery times can occasionally be affected by customs, weather, carrier delays, holidays, or circumstances beyond BARHAQ's control.
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or the carrier.
If you believe your package is lost or significantly delayed, contact us and we will assist with the available carrier investigation process.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and its condition before opening or discarding the packaging.
Contact us as soon as possible at support@barhaq.com so we can review the situation and assist you.
Need help?
Our team is here to help with questions about delivery, tracking or your order.
support@barhaq.com+44 7453 408220